The customer was not at home, what can I do?

We highly encourage you to make sure that your customer is at home for the appointment. You can mitigate the risk of driving to the customer’s home when they are not there by calling the customer 1-2 hours prior to the appointment.

If the customer is not at home for the appointment, please try to call the customer again after your visit:

  • If the customer is still interested in your service, do not cancel or close the job but make a new appointment with the customer.
  • If the customer does not answer the phone or is not interested in your service anymore, please cancel the service with the reason ‘customer didn’t answer anymore’.
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